Disputes & Refunds

An easy process to get your returns

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  • 1 From the order information area, click the "Open Dispute" button.
  • 2 Pick a "Dispute Reason" in step two.
  • 3 Specify the reason for the refund.
  • 4 Describe your experience in as much detail as possible, outlining what went wrong.
  • 5 Read the terms and conditions and accept them.
  • 6 Send a request for a reimbursement.
  • 7 Write down your refund case ID and use it to reference it whenever you wish to find out the status of your return.

Note: Design Creatic reserves the right to refuse any project or terminate the agreement at any time. You won't have any rights to utilise the designs after the refund; they will belong to dummy brand exclusively. The designs will legally belong to the corporation.

The refund policy of Design Creatic is void if

  • You've selected an all-inclusive plan.
  • The main design idea has been accepted.
  • You asked for adjustments.
  • The decision to cancel was taken for non-company-related reasons.
  • For more than two weeks of the project, the company has not been contacted.
  • Policies of the company have been broken.
  • For the same job, a different business or designer has been contacted.
  • The necessary details are missing from the creative brief.
  • A total redesign has been requested.
  • The assertion has gone beyond
  • The’ request for reimbursement' time period for this claim has passed.
  • The company is altering its name or operations.
  • Under no circumstances will there be a refund for "change of mind," "disagreement with partner," or other factors unrelated to the service.
  • A refund will only be given for that specific service and "not" the entire bundle if a customer purchases a service bundle and is unhappy with any one service.
  • Once the final files have been sent to you in response to your request, no return request or processing will be accepted.
  • Free items are expressly exempt from returns and revisions.
  • After 72 hours, the client will not be eligible for a refund for either the website or the logo.
  • Social media, SEO, domain registration, and web hosting are just a few of the services that are not eligible for a refund under any circumstances.
  • Websites cannot be returned once the client has accepted the design and the website has been handed off to the developer.

Note: that Design Creatic reserves the right to refuse any project or terminate the agreement at any time. You won't have any rights to utilise the designs after the refund; they will belong to Design Creatic exclusively. The designs will legally belong to the corporation.

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