Disputes & Refunds

An easy process to get your returns

1 From the order information area, click the "Open Dispute" button.
2 Pick a "Dispute Reason" in step two.
3 Specify the reason for the refund.
4 Describe your experience in as much detail as possible, outlining what went wrong.
5 Read the terms and conditions and accept them.
6 Send a request for a reimbursement.
7 Write down your refund case ID and use it to reference it whenever you wish to find out the status of your return.

Note: Design Creatic reserves the right to refuse any project or terminate the agreement at any time. You won't have any rights to utilise the designs after the refund; they will belong to dummy brand exclusively. The designs will legally belong to the corporation.

The refund policy of Design Creatic is void if

You've selected an all-inclusive plan.
The main design idea has been accepted.
You asked for adjustments.
The decision to cancel was taken for non-company-related reasons.
For more than two weeks of the project, the company has not been contacted.
Policies of the company have been broken.
For the same job, a different business or designer has been contacted.
The necessary details are missing from the creative brief.
A total redesign has been requested.
The assertion has gone beyond
The’ request for reimbursement' time period for this claim has passed.
The company is altering its name or operations.
Under no circumstances will there be a refund for "change of mind," "disagreement with partner," or other factors unrelated to the service.
A refund will only be given for that specific service and "not" the entire bundle if a customer purchases a service bundle and is unhappy with any one service.
Once the final files have been sent to you in response to your request, no return request or processing will be accepted.
Free items are expressly exempt from returns and revisions.
After 72 hours, the client will not be eligible for a refund for either the website or the logo.
Social media, SEO, domain registration, and web hosting are just a few of the services that are not eligible for a refund under any circumstances.
Websites cannot be returned once the client has accepted the design and the website has been handed off to the developer.

Note: that Design Creatic reserves the right to refuse any project or terminate the agreement at any time. You won't have any rights to utilise the designs after the refund; they will belong to Design Creatic exclusively. The designs will legally belong to the corporation.